Returns & Refunds
Patrons may return any supplement or dietary preparation acquired from Dailyvitalnotes within 30 days of receipt, without stating a cause. This section sets forth our requirements, the return procedure, carriage liabilities, and the schedule for reimbursement.
- Return window
- 30 days from delivery
- Return shipping
- Covered by our house for damaged or incorrect goods; covered by the customer in cases of discretionary returns
- Refund time
- 3-10 business days following receipt of the parcel
- Refund method
- Remitted to the initial payment source
1. Conditions
To qualify for a refund within the statutory 30-day window from receipt, products must be completely unused, presented in their original manufacturer packaging, and retain intact factory shrink-wrap and tamper-evident bottle seals.
2. Procedure for returning merchandise
- Notification of Return: Email support at [email protected] with your order number and clear photographs of the sealed product.
- Authorization Issuance: Receive a Return Merchandise Authorization (RMA) reference code along with the designated return depot address.
- Protective Packing: Securely pack the unopened items with original packing notes inside durable postal boxing.
- Inspection and Reimbursement: Allow our facility staff to inspect the incoming seals, following which your reimbursement is issued within 3-10 business days by direct bank transfer.
3. Who pays return shipping
Should an article arrive damaged, impaired, or contrary to your order, our firm assumes the carriage costs by providing a prepaid shipping voucher or booking a courier retrieval. Should you decide against your purchase for personal reasons, return carriage remains your responsibility, and no supplementary fees are retained.
4. Refund timing and method
Reimbursement is approved within 3 business days following successful inspection of the items. Deliveries paid on delivery are reimbursed via bank transfer to your nominated account, while direct bank remittances return to the originating account. Banking institutions typically record the credit within 1-5 business days.
5. Provisions for specific situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of replacement upon retrieval of incorrect merchandise | None |
| Parcel lost | Replacement dispatch or complete reimbursement following official courier inquiry | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
6. Exchanges
To request a different formulation, size, or article, please complete the standard return procedure and submit a separate purchase. We will credit the returned article promptly upon receipt. Should the exchange stem from an error on our part, the replacement shipment will be dispatched without carriage fees.
7. Cancelling an order
An order may be revoked without cost prior to its departure from our premises. Please notify [email protected] quoting your order reference. Once an order has been consigned to the carrier, our standard return terms shall govern.
8. Questions about this policy
Please direct correspondence to [email protected] or ring +44 117 620 6838 throughout Mon-Fri 10:00-19:15. Every message receives a reply within one business day.
- Merchant
- Dailyvitalnotes Nutrition Ltd.
- Registered address
- 14 King Square, Bristol, BS2 8JH, United Kingdom
- [email protected]
- Phone
- +44 117 620 6838
- Working hours
- Mon-Fri 10:00-19:15
- Registration
- Company No. 13540026